Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, try a cigarette.
Much like any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online podsmall.com orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it works out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for the next six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up all of our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We are happy to report that this quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we are going to have to address on the next half a year.
Along with an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that we are providing free expedited shipping for some orders.
One of the other areas we have seen an increase in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals do not realize that we have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that people are currently experiencing an increased amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to provide in-kind services like a refund, replacement or money-back guarantee, in order to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for all electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to share, but it is the reality of owning a retail business, even one focused on providing exceptional customer service. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. Besides hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.